Delivery policy

We deliver orders to addresses throughout Sweden and in all other EU countries. We do not deliver to countries outside the EU.

We deliver to private individuals, companies and organisations.

Orders are normally processed within 1 working day.

Stock items: the estimated delivery time is 4–8 working days.

Items ordered in for you and custom-made products have a longer delivery time. The delivery time is stated on the product page or communicated in connection with your order.

The shipping cost is calculated based on the weight of your order.

The exact shipping price – including the VAT of the destination country and in your local currency – is shown in the cart and at checkout before you place your order.

Yes, when tracking is available you will receive a tracking number and delivery information after your order has been dispatched.

The information is normally sent by e-mail.

Larger and heavier products may be shipped as freight or on a pallet, depending on the size and weight of the product.

The carrier may contact the recipient before delivery to book or confirm the delivery time.

It is important that the phone number and other contact details given with the order are correct so that the carrier can reach the recipient if necessary.

The delivery times stated are estimates. In some situations delivery may take longer than expected.

If you have received a tracking number, we recommend that you first check the current delivery status with the carrier.

If the estimated delivery time has passed and you need help, you are welcome to contact us. Please state your order number so that we can check the delivery more quickly.

Unless another delivery time has been agreed, we deliver no later than 30 days after the order. If the delivery is delayed, you as a consumer have the right to cancel the purchase if the delay is of substantial importance to you, or if you have given us a reasonable additional period that has not been met. You will then get back the full amount you have paid.

We bear the risk for the goods until you have received them. If the goods are damaged in transit, you therefore have the right to make a complaint to us under the legal guarantee.

Please check the packaging when you receive the delivery.

If the packaging is visibly damaged, we recommend that you document the damage with clear photos before opening the packaging.

Also photograph the product and any damage after unpacking.

Contact us as soon as possible and state your order number. Please attach photos of the packaging, the shipping label and the product so that we can help you further.

First check any tracking information you have received from the carrier.

If the estimated delivery time has passed and you still have not received your order, you can contact us.

State your order number when you contact us so that we can check the delivery.

Parcels that are not collected from the pick-up point within the carrier's deadline are returned to us. The last collection date is stated in the carrier's notification.

We will contact you once the parcel has been returned to us. If you would like us to send the goods again, a new shipping cost applies. If you would rather cancel your order, we will refund the price of the goods.