Frequently Asked Questions, FAQ
Here you will find answers to frequently asked questions about orders, payment, delivery, returns and products at Swehealth.
Ordering & payment
How do I place an order?
You can easily order directly in our online store. Add the desired products to the shopping cart, proceed to checkout, fill in your details and choose a payment option.
When the order is completed, an order confirmation will be sent to the email address you have provided.
Will I receive an order confirmation?
Yes. Once your order has been registered, an order confirmation will be sent via email.
Check that the information in the order confirmation is correct. If you cannot find the message, we recommend that you also check your spam folder.
Can I change or cancel my order?
Please contact us as soon as possible if you wish to change or cancel an order.
If your order has not yet been shipped, we can usually help you. If the order has already been shipped, our regular terms and conditions for returns and cancellations apply.
What payment options do you offer?
Swehealth offers secure payment options, including Klarna, card payment and bank transfer.
Which payment options are available for your particular order are displayed in the checkout before the purchase is completed.
Can I pay with Klarna?
Yes. Klarna is available as a payment option at Swehealth. Available options via Klarna are displayed at checkout and may vary depending on the order and customer.
Shipping & Delivery
How long is the delivery time?
Normal delivery time for in-stock items is approximately 4 to 8 business days.
Some larger products and custom-made items may have a longer delivery time. Current delivery times are stated on each product page.
What is the shipping cost?
The shipping cost is calculated based on factors such as the size, weight and delivery address of the product.
Available shipping options and current shipping costs are displayed when ordering.
Do you deliver throughout the EU?
Yes. Swehealth delivers to customers in all EU countries, but not outside the EU.
We deliver to individuals, companies and organizations.
Can I track my order?
When tracking is available, you will receive information from the carrier after the order has been shipped.
Depending on the carrier, the information may be sent via email or SMS.
What do I do if my order has not arrived?
First check any tracking information you have received from the carrier.
If the specified delivery time has passed, you can contact us. Please provide your order number so that we can check the delivery more quickly.
What do I do if the product is damaged in transit?
Check the packaging and product as soon as you receive the delivery.
If the packaging or product is damaged, you should photograph the packaging before opening it. Also take clear pictures of the product and any damage.
Then contact us as soon as possible and provide your order number and attach the pictures.
Returns & refunds
Do I have a right of withdrawal?
As a consumer, you normally have a 14-day right of withdrawal when purchasing online.
There are situations where exceptions may apply. Full information about cancellation rights, returns and refunds can be found in our returns policy.
How do I make a return?
Contact us before sending back a product so that you receive the correct return information and instructions.
The product should be packaged well before transport. Therefore, save the original packaging, packaging and accessories until you have decided to keep the product.
Who pays the return shipping?
When exercising the right of withdrawal, the customer is normally responsible for the return shipping.
In the event of an approved complaint, other terms and conditions may apply.
When will I receive my refund?
Once we have received the return, it will be handled according to our return terms and conditions.
Approved refunds are normally made via the same payment method used for the purchase, unless otherwise agreed.
What do I do if I have received the wrong product?
Contact us as soon as possible and provide your order number and which product you have received.
Please attach pictures of the product and packaging. This will help us handle the matter faster.
Products & warranty
Are the products new?
Yes. The products in the online store are new unless otherwise clearly stated on the respective product page.
Do the products have a warranty?
Swehealth offers a 1-year warranty on all our products, unless otherwise stated, and a 3-year right of complaint according to ARN's guidelines.
A possible warranty does not affect your statutory rights as a consumer.
Are there spare parts?
For many of our products, spare parts and accessories may be available.
Contact us with the product name, model and preferably the order number and we will help you check what is available.
Can you help me choose the right product?
Yes. If you are unsure which product is right for you, you can contact us.
Please tell us what type of product you are looking for, what it will be used for and which functions are important to you.
Companies & organizations
Can companies shop at Swehealth?
Yes. Companies can order directly via the online store.
Swehealth offers equipment and products for salons, spas, massage, beauty, wellness and other professional businesses.
Can municipalities, regions and other organizations order?
Yes. We accept orders from companies and various types of organizations.
Contact us if the order requires specific invoice details or other information.
Can I request a quote?
Yes. For larger purchases or orders of multiple products, you are welcome to contact us for a quote.
Please indicate which products you are interested in and the desired quantity and we will help you further.
Account & customer service
Do I need to create an account to order?
No. You can make a purchase without creating a customer account.
How do I contact Swehealth?
Phone: +46737748390, weekdays 8–17 (CET).
Email: info@swehealth.com – we normally reply within one business day.