Please read our payment policy carefully to ensure that you understand the terms that apply to transactions made through our website. If you have any questions, you are welcome to contact our customer service.
Accepted payment methods
We currently accept the following payment methods:
- Card (Visa, Mastercard, American Express) via Stripe
- Klarna (via Stripe)
- Local payment methods offered via Stripe depending on your country, for example iDEAL, Bancontact, EPS and Przelewy24
- Bank transfer
The payment methods available for your order are shown at checkout.
Payment security
The security of your payment is our top priority. We use industry-standard encryption to ensure that your personal and financial information is safe during checkout. We never store your card details – the payment is processed by our payment provider Stripe using secure encryption. Stripe is certified to PCI DSS Level 1, the highest security level in the card payment industry.
Payment processing
Card, Klarna and most local payment methods are processed immediately at the time of purchase.
If you pay by bank transfer, your order is processed once we have received the payment.
Once your payment has been processed, you will receive a confirmation e-mail with information about your order.
Currency
Prices are shown and charged in the currency of the website you are shopping on. All prices include VAT.
Failed transactions
If your payment is declined or fails:
Check that your card or payment details have been entered correctly.
Contact your bank or payment provider for more information.
Still having problems? Then contact our support team – we are ready to help you.
Refunds and disputes
For information about refunds, exchanges or disputes, please see our Returns and Refunds Policy.